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Frequently asked questions

GENERAL

What makes Elemental Nurture products different from other skincare brands?

At Elemental Nurture, we are committed to crafting natural, high-quality skincare using only pure, nature-sourced ingredients. Our products are free from synthetic fragrances, artificial colorants, harsh chemicals, and unnecessary additives. Every ingredient is chosen with care to nourish and protect your skin while staying true to sustainable and ethical practices.

We never use synthetic fragrances, artificial dyes, synthetic micas, sulfates, or parabens—just pure, skin-loving ingredients like olive oil, shea butter, clays and pure essential oils.

Why are your products more expensive than regular commercial soaps?

Our soaps are handcrafted in small batches using high-quality oils, butters, and luxurious ingredients. We avoid cheap fillers and instead use pure ingredients like shea butter, cocoa butter, and coconut oil to provide deep nourishment.

Our natural colorants come from oil-infused botanicals, mineral-rich clays and honey, and we scent our soaps with pure essential oils, never synthetic fragrances. Handcrafting natural soaps with premium, eco-friendly ingredients does come at a higher cost, but we believe the value it brings in terms of quality, purity, and skin-loving benefits is worth every penny.

Additionally, our curing process is longer to ensure a harder, longer-lasting bar ensuring you get more out of your soap.

What oils and butters do you use in your soaps?

We carefully select luxurious oils and butters to create a moisturizing and cleansing bar. We avoid "filler" oils and fats and formulate to ensure a high-quality soap that is good for your skin and provides a great bath experience. We also prioritize responsible sourcing of all our oils and ingredients. Some of our key ingredients include:

  • Olive Oil – Deeply moisturizing and gentle
  • Coconut Oil – Provides cleansing power and a rich lather
  • Shea Butter – Rich in vitamins, deeply nourishing
  • Cocoa Butter – Helps to soften and protect the skin
  • Castor Oil – Boosts lather and hydration
  • Rice Bran Oil – Packed with antioxidants and fatty acids, it nourishes and helps maintain skin's moisture balance

In addition to our base oils and butters, we also incorporate luxurious ingredients like aloe vera juice, silk, kaolin clay, and sugar. These natural, skin-loving ingredients create a balanced, nourishing, higher-quality, and long-lasting soap.

Why do you use essential oils instead of a wider variety of fragrances?

We only use pure essential oils to scent our soaps because apart from being natural, they provide both natural fragrance and skincare benefits. Unlike synthetic fragrances, which can contain irritants or harmful chemicals, essential oils also offer therapeutic properties like calming, uplifting, or purifying effects. We believe essential oils offer so many benefits and use complementary essential oils to get our products smelling amazing.

Do you plan to offer brighter colored soaps in the future?

We believe in keeping things as natural as we can. Our soaps are colored with botanical infusions, clays, and natural minerals, never synthetic dyes or micas. This results in earthy, soft tones that reflect the purity of nature. We believe natural colors are beautiful in their own right and reflect that in our products. We have no future plans of incorporating artificial colors/dyes into our products.

You have sodium hydroxide (lye) in your ingredients list. Isn’t that unnatural?

For oils and butters to become soap, sodium hydroxide (lye) is essential because it converts oils and butters into soap through a process called saponification. However, there is no sodium hydroxide left in the final product—it transforms into glycerin, a natural humectant that helps retain moisture in your skin.

Even though there is no sodium hydroxide left in our product after saponification, we include it in our ingredient list to ensure full transparency.

What is the difference between natural and commercially available syndet soaps?

Natural soap is crafted with real oils, butters, and botanical extracts, while syndet (synthetic detergent) soaps often contain detergents, artificial fragrances, and preservatives that can strip moisture from your skin. The key difference lies in the ingredients.

At Elemental Nurture, our soaps are handmade in small batches using carefully developed in-house formulations. We prioritize nature-sourced, high-quality, and skin-nourishing ingredients, ensuring a gentle and luxurious cleansing experience. You can find the full ingredient list in each product description to compare with your current soap and choose what’s best for your skin.

How do I know if natural soap is for me?

It’s a personal choice. Many of our customers are already mindful of nature and prefer pure, natural ingredients over synthetic alternatives. This decision may stem from past experiences or simply a desire to feel more confident about what they put on their skin.

Whatever the reason, we’re proud to offer handcrafted, nature-inspired products made using time-honored traditional methods—bringing you a luxurious and nourishing skincare experience.

Do you test on animals?

Absolutely not! We are 100% cruelty-free and do not test our products on animals.

USAGE AND STORAGE

Are your soaps drying?

Our soaps are carefully formulated with extra nourishing oils that remain in the final bar in their free form to help moisturize and protect your skin even after washing. This thoughtful balance ensures your skin feels soft, hydrated, and comfortable after each use.

Is it possible to have an allergic reaction to your products?

We provide an ingredient list for every product to help you make informed choices before purchasing. If you have sensitive skin or known allergies, please review the ingredients carefully and perform a patch test before full use.

While our products are made with pure, nature-derived ingredients, everyone's skin is unique. If you experience any irritation, discontinue use immediately and rinse with water.

How should I store my soap to make it last longer?

Your soap has been cured patiently for weeks after production to create a high-quality, long-lasting bar. To extend its life:

  • Store it in a cool, dry place before use.
  • Use a well-draining soap dish to keep it dry between uses.

ORDERS, SHIPPING, RETURNS & EXCHANGES

What is your order processing times?

Once your order is placed, you will receive a confirmation email to let you know we’ve successfully received it. After your order is fulfilled, we will send you an email notification with your tracking information.

Please allow 2-3 business days for processing before your order is shipped. Thank you for trusting us with your skincare!

How long do I have if I need to cancel my order?

You have 1 hour after placing your order to request a cancellation. Once this window has passed, your order will begin processing and cannot be canceled.

To request a cancellation, please contact us before 1 hour has elapsed to cancel your order.

What are your shipping rates?

Shipping rates and delivery times vary based on your location and order size and will be shown on your checkout page once you add your shipping address. You can find detailed information at our shipping policy page

Do you ship outside of Canada and the USA?

Currently, we ship within Canada and the USA, but we are exploring options to expand our international shipping. If you're outside these regions and interested in our products, please reach out to us through our contact page, and we’ll do our best to assist you!

International Shipping Notice:

Please note that international packages may be subject to customs, duties, and other fees. Additionally, international shipments may experience delays due to customs processing, which is beyond our control. For international orders, (outside Canada and the USA), please allow 2 - 4 weeks for delivery.

If you have any questions or need to confirm shipping rates, feel free to contact us!

Do you offer returns and exchanges?

For hygiene reasons and due to the nature of our handmade soaps, we are unable to offer exchanges on soap products. If you have any issues, questions or concerns regarding your order, please don't hesitate to contact us. We're here to assist you!

My package was lost or stolen—what should I do?

Elemental Nurture is not responsible for lost or stolen packages that have been marked as delivered. However, we can provide tracking details so you can follow up with the shipping carrier.

SUSTAINABILITY

How is Elemental Nurture committed to sustainability?

We believe in respecting the planet as much as we care for our skin. We:

  • Use eco-friendly packaging
  • Source ethically harvested ingredients from reputable suppliers
  • Avoid synthetic additives that can harm the environment
Do you use eco-friendly packaging?

Yes! Our packaging is biodegradable, recyclable, and minimal to reduce waste.

CUSTOM & WHOLESALE ORDERS

Do you offer custom soap orders for special occasions?

Yes! We offer custom soap orders for weddings, gifts, and special events. Contact us at our contact page for more details.

Do you have wholesale options for retailers?

Yes! If you are interested in carrying Elemental Nurture products in your store, please reach out to us with a little information about your shop and we'll be in touch to discuss opportunities for partnerships in a few days.

STAY CONNECTED

How can I track new product releases?

Follow us on social media to stay updated on new product launches, restocks, and exclusive offers! Subscribe to our newsletter (below) to get the heads-up on our upcoming events and promotions.

Instagram – @elementalnurture
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Get in touch

Have more questions about your order, or a general enquiry?